Delivery and Return Policy

Delivery

The Sylba Pro plan is a digital service; there is no physical product or shipping. As soon as your payment is approved, the Pro plan is activated on the Sylba account you used to purchase it. When you sign in to the Sylba panel in Premiere Pro with the same account, the Pro sections are ready to use. Payment confirmation is also sent to your email address.

Depending on the package you purchase, the Pro plan can be used on one or three computers. It is a one-time payment with no subscription or automatic renewal.

Right of withdrawal

The Pro plan is digital content delivered immediately online. Under Article 15 of the Turkish Distance Contracts Regulation, there is no right of withdrawal for such services once performance has begun with your consent. At checkout you confirm that the Pro plan is activated immediately and that you therefore have no right of withdrawal.

Refunds

As a digital product, a purchased Pro plan is not refundable. If you were charged but the Pro plan was not activated, or the same payment was taken twice, email destek@sylba.app and the incorrect charge will be returned to the card you used.

Complaints

You can send complaints to destek@sylba.app. If no solution is reached, consumers in Türkiye can apply to the Consumer Arbitration Committee or Consumer Court where they reside.